Frequently
asked questions

General

Payments and Cancellations

Orders and Shipping

Returns and Exchanges

Contact Questions

General Questions

How are our kits created?
Our kits are designed and produced by our team of Scientists. Each kit undergoes careful development and reviewed by experts in science, engineering, and arts to ensure the delivery of 100% safe and fun experiments.
What topics will be explored?
We believe that exposing kids to various themes and STEAM experiments helps them prepare for the future and empowers them to create a better world! Our kits cover a wide range of subjects, including:
  • Physics
  • Chemistry
  • Geology
  • Cosmetics
  • Kitchen
  • Arts & Crafts
  • And more
What ages are these kits for?
We have developed two subscription kits. One for children aged 4-8+ and the other for children aged 8-12+.
What subscription plans do you offer?
We offer flexible subscription plans to suit your needs: monthly, quarterly, semi-annual, and annual options are available.
I've already subscribed once and want to do so again. What should I expect?
When you start a new subscription plan, it will be considered as a new subscription for a different child, and you will receive the toys specific to that subscription plan.
Are these kits safe?
Our products are manufactured in Europe and comply with American and European standards. They are certified safe by independent third-party labs approved by the CPSC.

Payments and Cancellations

What payment methods are accepted?
We offer the following payment methods: Visa, American Express, Mastercard, and Union Pay. We also accept Paypal.
Can I cancel my subscription?
Yes, you can. To cancel your subscription, please log in to your account, click on the “Manage subscription” button, and then select the plan(s) you wish to cancel. If you encounter any issues while trying to cancel, please reach out to us via email at online@science4youtoys.com or through live chat and explain your situation. We will get back to you as soon as possible.
I have canceled my subscription and would like to resume it. What should I do?
To resume your subscription, please log into your account, select the "Manage Subscription" button, and click to resume the subscription. If you encounter any issues, please contact us at online@science4youtoys.com or live chat and explain your situation. We will get back to you as soon as possible. 
Can I update my billing details?
Of course! You can always update your billing information by accessing your Account. If you have any problems, please contact at online@science4youtoys.com or live chat and explain your situation. We'll get back to you as soon as possible.
Will my subscription renew automatically?
Yes, it will renew. Your subscription will be automatically renewed at the end of the billing cycle for the same duration as the initial subscription. If you do not wish to renew, you must cancel the subscription before the new billing cycle begins.

Orders, Shipping and Returns

How much does shipping cost?
We offer free shipping for 4-8+ and 8-12+ subscriptions to anywhere in the United States, including Hawaii, Alaska, and Puerto Rico.
Where do you ship to?
We currently only ship within the United States.
How can I track my order?
You will receive an email notifying you that your kit has been shipped, along with its tracking code. If you do not receive this email, please contact us at online@science4youtoys.com or live chat for further information.
Can I rechedule my order?
Yes, you can. If you need to change the delivery date of your order, please get in touch with us via online@science4youtoys.com or live chat. Please make sure to contact us before the order's scheduled departure date, as indicated in your account area.
Can I change the address of my subscription?
Yes, you can change the address of your subscription. Please contact us via online@science4youtoys.com or live chat to update your address.
Can I buy it as a gift?
Certainly! If you'd like to purchase the first kit as a gift and hand-deliver it, please sign up with your address details. After signing up, you can then update the shipping address. To do this, please contact us via online@science4youtoys.com or live chat, and we will update the address for you as soon as possible.
What if there are missing items from my subscription kit?
If any parts or content are missing from your subscription kit, please contact us at online@science4youtoys.com or live chat. Let us know which kit you received and which parts are missing.
What if my susbcription kit arrives damaged?
If your subscription kit arrives damaged, please contact us at online@science4youtoys.com or live chat, and we will replace the damaged kit as soon as possible.

Returns and Exchanges

Can I return my order?
We do not accept returns for subscription kits. If you encounter any issues with your subscription kit, please reach out to us at online@science4youtoys.com or live chat. 

Customer Support

Email: online@science4youtoys.com

Having issues with your Subscription?

If you are having issues with your subscription you can use our customer support portal:

net.science4you.toys/cservice/?Language=English